Cross-functional and global shared services have increased threefold in the past two years. How are they serving as drivers of digital transformation? We’ll discuss:

• How shared services and global business services (GBS) organizations can become catalysts for delivering customized experiences with predictive insights at unparalleled speeds.
• Examples of how companies are investing in shared services and GBS organizations to deliver back- and front-office transformation.
• How shared services and GBS organizations can assess their maturity today to determine the road map to tomorrow.

Participants will gain insights into how organizations are capitalizing on leading practices and key trends to address business challenges, reduce operating costs, and deliver more value to customers.

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