While digitalization is helping eradicate friction in many aspects of financial services, it is also potentially making it hard to maintain the levels of trust that participants have grown to expect, and the industry has strived to develop. In future value webs, where financial services will be increasingly decentralized, trust will need to be cultivated in real-time. We believe that digital identities will move from a static to a fluid concept, and will be attributed not only to individuals, but also to virtually all goods and services, effectively connecting the physical and virtual worlds and capturing the value of nearly all consumer choices.

This paper from Deloitte Asia Pacific, is the second in our Future of value transfer series, exploring how this shift will impact financial institutions, regulators, and consumers, and also looks at how financial services might be reshaped when trust and empowerment support the simultaneous creation, capture, and transfer of value within a global value web.

This publication was released by our Global firm.

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