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CFO Insights — Accelerating performance one workgroup at a time

Published on: Dec 01, 2017

Improving performance. For many leaders, it’s always top-of-mind. Yet, for all the attention it gets, a big opportunity may be being missed: There’s a new approach that can not only improve performance, but accelerate it. This approach allows companies to break out of the trap of diminishing returns — in which a single-minded focus on cost-cutting finds less and less to cut — to a performance curve of increasing returns, where targeted efforts lead to better performance, which in turn fuel even better performance.

Taking advantage of this opportunity, however, requires focusing on a part of the organization that is largely invisible today: the frontline workgroup. To unleash the potential for accelerating the performance improvement of workgroups, organizations need to both recognize the frontline workgroup as the key engine of future performance and move beyond the notion of “high-performing teams.”

Leaders and managers can address this potential by cultivating a set of practices that are specifically designed to accelerate learning within the workgroup, one workgroup at a time, starting with those that have the potential to disproportionately drive the organization’s operating performance.

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