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CFO Insights — The technology fallacy — Embracing the human face of digital transformation

Published on: Oct 03, 2019

When their organizations embark on digital transformation, finance executives typically consider evaluating and investing in a multitude of evolving and interrelated technologies, including the Internet of Things, artificial intelligence (AI), robotic process automation, and augmented reality. They also must figure out how digital capabilities can be embedded throughout the business, reshaping the company’s operating model and how it delivers value.

As daunting as that may sound, it’s not the toughest part of the transformation. Culture, as it turns out, can advance or inhibit digital transformation. And achieving powerful results typically requires companies to align their cultures, people, structure, and tasks, and to keep them in alignment as technology evolves.

In the absence of anything resembling a chief culture officer, CFOs play a key role in spearheading that effort. This issue examines how finance executives can contribute to remaking the culture to facilitate digital transformation and thereby advance the company’s “digital maturity” — the extent to which a company can exploit the opportunities enabled by digital transformation.


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